Delivery and Returns – EstherAndVerena.com
Delivery Information
We aim to make your shopping experience seamless and enjoyable. Below you’ll find all the details about our delivery options and processes.
Delivery Areas
We currently deliver to addresses within the United Kingdom. We are working to expand our delivery services to other countries in the near future.
Delivery Options
We offer several delivery options to suit your needs:
- Standard Delivery (3-5 working days)
- Express Delivery (1-2 working days)
- Next Day Delivery (order before 2pm)
Delivery Costs
Our delivery charges are as follows:
- Standard Delivery: £3.95
- Express Delivery: £6.95
- Next Day Delivery: £9.95
- Free delivery on orders over £50
Order Processing
Orders are processed within 1-2 working days. Orders placed after 2pm on Friday will be processed on the following Monday. During sale periods, processing times may be slightly longer.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to follow your parcel’s journey to your doorstep.
Delivery Issues
If you experience any problems with your delivery, please contact our customer service team. We recommend checking your tracking information first, as this often provides the most up-to-date status of your order.
Failed Deliveries
If you are not available to receive your delivery, our carrier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local collection point.
Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it under the following conditions.
Returns Period
You may return items within 30 days of receipt for a full refund or exchange. The items must be in their original condition, unworn and with all tags attached.
Return Process
To return an item:
- Complete the returns form included with your delivery
- Package the items securely in their original packaging
- Attach the returns label to the package
- Take the package to your local post office or arrange a collection
Return Costs
The cost of returning items is the responsibility of the customer, unless the return is due to an error on our part or faulty goods.
Refund Processing
Once we receive your returned items, we will process your refund within 5-7 working days. The refund will be issued to your original payment method.
Exchanges
If you would like to exchange an item for a different size or colour, please return the original item and place a new order for the desired item.
Faulty Items
If you receive a faulty item, please contact us within 14 days of receipt. We will arrange a free returns label and process a replacement or refund as soon as possible.
Holiday Returns
Extended returns periods are offered during the holiday season. Please check our website for specific dates and terms during these periods.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned unless faulty. These include earrings and other intimate apparel items.
International Returns
Currently, we only accept returns from UK addresses. If you need to return an item from outside the UK, please contact our customer service team for assistance.
Return Status
You can check the status of your return by contacting our customer service team. Please have your order number ready when you get in touch.
Damaged Items
If your items arrive damaged, please contact us within 48 hours of receipt. We may require photographs of the damage to process your claim.
Special Considerations
We understand that sometimes returns are necessary. Our customer service team is here to help make the process as smooth as possible. Don’t hesitate to contact us if you have any questions about our delivery or returns policies.